We do not accept returns for change of mind, you ordered the wrong product or if the product was listed as faulty or damaged. Nor will we accept returns on products damaged by misuse or resulted from usual wear and tear. Also note we wont accept returns on ALL CUSTOM orders(including wreaths, garlands centrepieces etc) as these have been designed purely for your use and approved by you prior to being shipped/collected. (If you have an issue with your custom item please contact us)
However as stated under the Australian Consumer Law policy you are entitled to a refund or replacement for a major problem and we are contacted within a reasonable timeframe therefore..
We will accept a return if the product is defective and you have contacted us within a reasonable timeframe. in this case we will repair or replace it at our cost. Should it not be repairable a refund or replacement will be offered.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Should you require an item with express shipping please contact us so we can arrange a quote.
Please also note that the shipping rates for the items we sell are size/weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We recommend that a wreath should be shipped by itself to ensure no damage occurs to it. Should you require us to bundle more than one please contact us first so we can explain how it will arrive/ care required upon arrival.
Each wreath will arrive with care instructions. These are provided to prolong the life of your wreath.